Basic support information

Autify offers varying levels of customer support based on the type of plan. Please refer to the table below for general support information for each plan.

	Business plan	Enterprise Plan
Support hours	Business days (Japan) 10:00 - 18:00 (JST) (U.S.) 10:00 - 18:00 (PST)	Business days (Japan) 10:00 - 18:00 (JST) (U.S.) 10:00 - 18:00 (PST)
Contact hours	24/7	24/7
Languages supported	English, Japanese	English, Japanese
Estimated Response Time	Within 2 business days	Within 1 business day
Scope of support	Questions about using Autify Issues related to test execution	Questions about using Autify Issues related to test execution
Technical support by support engineer	✅️	✅️
Online video support	❌️	✅️

We will respond to requests received outside of business hours from the next business day on a first come, first served basis.