Introduction
Hello! We are the Autify Support Team.
As a partner you can easily consult when facing challenges, our Support Team aims to resolve issues while working closely with you. We will do our utmost to support you so that the productivity and product quality of everyone using Autify can improve.
In this "Support Service" document, we provide information to help you quickly resolve issues, and understand the scope of support we can provide. These are important guidelines to ensure a comfortable and smooth collaboration for both parties, so we would appreciate it if you could read them before contacting us.
Please note in advance that this support is provided in accordance with the "Information Regarding Support Provision" below.
📋 Information Regarding Support Provision
This support is provided by us to the extent commercially reasonable for the purpose of assisting customers in using this service.
The provision of support is based on the premise that customers will provide information and cooperate with us, and it does not guarantee the achievement of specific results, the resolution of issues, or the completion of deliverables.
The use of this service, its results, and any actions taken based on our advice shall be carried out at the customer's own discretion and responsibility.
This support includes guidance on general usage, advice on configurations, and other similar assistance, but does not include tasks aimed at executing customer-specific operations, acting as a proxy for individual development or implementation work, or creating deliverables.
If such assistance is required, it may be provided under a separate contract.Please note that the content, provision hours, and scope of support are subject to change without prior notice.