Customer support for Autify Nexus specifies support hours, supported languages, and support scope based on your subscription plan.
Support plans for existing customers
Basic Support | Enterprise Support | |
|---|---|---|
Support hours | Business days | Business days |
Contact hours | 24/7 | 24/7 |
Languages supported | English, Japanese | English, Japanese |
Estimated Response Time | Within 2 business days | Within 1 business day |
Scope of support |
|
|
Technical support by support engineer | ✅️ | ✅️ |
Online video support | ❌️ | ✅️ |
We will respond to inquiries received outside of business hours from the next business day on a first come, first served basis.