---
title: "Basic support information"
slug: "basic-support-information"
updated: 2026-08-18T01:40:42Z
published: 2026-08-18T01:40:42Z
canonical: "helpcenter.autify.com/basic-support-information"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://helpcenter.autify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Basic support information

Customer support for Autify Nexus specifies support hours, supported languages, and support scope based on your subscription plan.

## **Support plans for existing customers**

|  | Basic Support | Enterprise Support |
| --- | --- | --- |
| **Support hours** | Business days 10:00 - 18:00 (JST) | Business days 10:00 - 18:00 (JST) |
| **Contact hours** | 24/7 | 24/7 |
| **Languages supported** | English, Japanese | English, Japanese |
| **Estimated Response Time** | Within 2 business days | Within 1 business day |
| **Scope of support** | - Questions about using Autify - Issues related to test execution | - Questions about using Autify - Issues related to test execution |
| **Technical support by** **support engineer** | ✅️ | ✅️ |
| **Online video support** | ❌️ | ✅️ |

> [!WARNING]
> **We will respond to inquiries received outside of business hours from the next business day on a first come, first served basis.**