---
title: "License issues"
slug: "license-issues"
updated: 2025-05-30T03:16:56Z
published: 2025-05-30T03:16:56Z
canonical: "helpcenter.autify.com/license-issues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://helpcenter.autify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# License issues

Autify Nexus requires a valid license to run. You should have received a licensing file or an email containing instructions on how to activate Autify Nexus when you signed up. Here are some potential issues/errors you may encounter if Autify Nexus or your license is improperly configured.

## Error: “No license detected or invalid license”

A properly configured license file has not been detected in your local or cloud environment.

### Resolution

When signing up for Autify Nexus, you should have received either a `.autifylicense` file or a server URL via email. To activate your license, either upload the `.autifylicense` file by clicking **Select file** on the login screen, or enter the server URL into the corresponding input box and click **Log in**.

If you haven’t received license or server information or are unsure which method to use, please contact our support team.

For more information on setting up Autify Nexus, refer to [Installing Autify Nexus](/v1/docs/installing-autify-nexus).

![](https://cdn.document360.io/c040854c-2c75-49d0-98e1-43f462e8657e/Images/Documentation/image(132).png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A26%3A06Z&se=2026-11-08T17%3A26%3A06Z&sr=c&sp=r&sig=rUqcQyqwIpiWyU1PbudBd3RAPiuUb%2FXz0CIDF%2Bw%2BcC0%3D)

## Error: “The license has expired”

A license has been detected but is past its effective date.

### Resolution

If you see a message stating that your license has expired, please contact your organization’s administrator or reach out to our support team to renew it or to report a possible error.