---
title: "Browser issues"
slug: "browser-issues"
updated: 2026-01-06T06:49:57Z
published: 2026-01-06T06:49:57Z
canonical: "helpcenter.autify.com/browser-issues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://helpcenter.autify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Browser issues

Autify Nexus supports **Google Chrome** and **Microsoft Edge** for both recording and test execution. The following issues may occur if a supported browser is not properly installed or configured.

## Error: “Chromium distribution ‘msedge’ is not found”

Autify Nexus cannot find or launch Microsoft Edge on the current computer.

### Resolution

Check if Microsoft Edge is installed on your device. If it is not installed, download and install it from: [https://www.microsoft.com/edge](https://www.microsoft.com/edge).

## Error: “Could not start recording. Please ensure the Microsoft Edge web browser is installed on your computer”

Autify Nexus cannot find or access Microsoft Edge.

### Resolution

Check if Microsoft Edge is installed on your device. If it is not installed, download and install it from: [https://www.microsoft.com/edge.](https://www.microsoft.com/edge.)

Make sure that the computer running Autify Nexus has permission to open Microsoft Edge.

## Error: “Could not start recording. Please ensure ‘Browser name‘ is installed on your computer”

### **Resolution**

If errors occur even though the browser is installed, interference from security software may be the cause.

Please try the following steps.

**Change Advanced Settings**

Security software or specific environment settings may be blocking Autify Nexus from launching the browser. Changing specific flags in the Autify Nexus settings may resolve the issue.

**Steps:**

1. Click **"Settings (gear icon)"** at the bottom left of Autify Nexus.

2. Please try toggling the following options on/off in the **"Advanced settings" of "Recording and local run settings"** section.

▪ **Disable the --disable-extensions argument**

▪ **Disable the --no-startup-window argument**

3. After changing the settings, please check if you can start recording again.