---
title: "Troubleshooting for Autify Nexus Self-Hosted Version"
slug: "autify-nexus-self-hosted-version-overview-troubleshooting-guide"
updated: 2026-07-22T05:10:21Z
published: 2026-07-22T05:10:21Z
canonical: "helpcenter.autify.com/autify-nexus-self-hosted-version-overview-troubleshooting-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://helpcenter.autify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting for Autify Nexus Self-Hosted Version

Autify Nexus offers a Self-Hosted version in addition to the SaaS version.

This document provides answers to frequently asked questions regarding the Autify Nexus Self-Hosted version, including considerations and troubleshooting during environment setup and update procedures.

---

### FAQ

#### What is the difference between the Self-Hosted version and the SaaS version?

- The Autify Nexus Self-Hosted version is a system where the server storing scenarios and test results, as well as the runner executing tests, are built and operated on servers (physical or virtual machines) provided by the customer.
- This version is offered to customers who wish to conduct tests in an environment completely isolated from the internet or to those with strict security policies.

#### How can I obtain the installer and setup guide?

- The installer and setup instructions are provided individually by our representatives to subscribed customers.
- Please contact your representative for more details.

#### Why is a dedicated OS user account (other than Administrator or root) required for setup?

For security and proper privilege management reasons, we do not recommend setting up with a privileged user. Be sure to prepare a dedicated OS user account before performing the setup.

#### Is it possible to migrate data from the Cloud (SaaS) version to the Self-Hosted version?

Migration is possible using the [Scenario Import/Export feature](https://helpcenter.autify.com/docs/en/importing-and-exporting-scenarios). However, since there are limitations where some advanced settings are not retained (e.g., Shared Groups are converted to regular groups), be sure to check the configuration details after the migration.

#### How do I update the server and clients?

Please check the setup guide provided individually.

#### What logs should I attach to my inquiry when a problem occurs?

Please check [How to contact customer support](https://helpcenter.autify.com/docs/en/how-to-contact-customer-support).

#### Are the client applications used for the SaaS version and the Self-Hosted version different?

The same client application is used for both versions.

#### Is it mandatory to update the Nexus server?

It is not mandatory. However, since updates include new features and performance improvements, please review the release notes to decide whether to update.